I accept credit cards/debit cards (Visa, Mastercard, American Express, Discover), Etsy gift cards, & payments through PayPal.
Payment is due at the time of purchase.
Orders without payment received within 24 hours will be cancelled.
*Buyers are responsible for all duties & taxes.
Orders are generally shipped within 1 week. I will contact you if your order will take longer than the listing's specified order processing time & give you the option to cancel your order. All packages are sent via USPS by either First Class Mail or Priority Mail. A tracking number will be e-mailed to you once your package has shipped.
*Shipping costs include shipping & may include: insurance, sign confirmation (for wholesale orders), & handling.
*Shipping costs are not refundable.
*Select orders with multiple items may be partially refunded for overcharge on shipping.
*Please note that I cannot guarantee a specific date of delivery, but typically, U.S. packages arrive within 2 - 7 days from ship date.
*Need it sooner?
If you need your order by a specific day, please message directly or email me & l will see if I can make your order asap & upgrade & bill you for Priority Mail or Priority Mail Express if extra charge is approved.
*Priority Mail Express
Please note that this only shortens the duration of shipping. It does not expedite my making/processing time. I operate on a first come, first served basis. If you would like to upgrade to Priority Mail Express, please contact me & I can give you an estimated cost. Once the extra cost is confirmed, I will create a custom listing for you to purchase or PayPal invoice you. If you don't have a PayPal account, you can still pay the invoice with a credit card. Please note that Priority Mail Express is expensive. Expect a $20 - $30 additional shipping charge.
Please allow 1 - 3 weeks from ship date to receive your order.
All international orders up to 4 lbs are shipped by USPS First Class Mail. Orders heavier than 4 lbs are shipped by USPS Priority International Mail.
Just contact me within: 14 days of delivery
Ship items back to me within: 21 days of delivery
Request a cancellation within: 2 hours of purchase
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
I want you to be happy with your order! Returns are allowed on non-custom, undamaged, and unworn items postmarked within 21 days of delivery. If you are unhappy with your purchase, please send back to my mailing address enclosed on your order receipt. Please message/email me with your order # and tracking # once you ship. I will issue your refund less shipping cost shortly after I receive your returned item(s).
I do not currently offer a specific "exchange" option. Please follow instructions for returns above & place a new order for the different size/color item you want instead. If you want to make sure I have your desired size/color/style in stock or available to be made, please message/email me.
Shipping costs are not refundable. The buyer is responsible for shipping costs to return item(s) to me. The buyer/sender is responsible for properly packaging the return order, messaging or emailing me with the tracking #, & making sure the package is shipped within 21 days of order delivery, & delivered in a timely manner. Partial refunds will be issued via the method of original payment: PayPal or Direct Checkout.
*Returns/exchanges are not allowed on custom orders including custom length and size orders.
Please message/email me with your order # and any questions or concerns you may have.
If you are interested in purchasing 19th & Whimsy for your boutique, please email: email@example.com! You can send me a list of styles you are interested in & I will get back to you with availability & an estimated delivery date date.