Welcome

Thank you for shopping at the corner of 19th & Whimsy!
♥ Lauren Hayashibara
Owner/Designer

General Info:

Sizes
All styles are available in either sizes Small, Medium, Large or One Size (fits most).
Please be sure to take a look at the size chart picture on each listing.

Custom Orders
I offer custom length & size (XS & XL) orders on select made-to-order regular price dresses and skirts. Please contact me for custom inquiries. I do not offer returns or exchanges on any custom orders. Sale prices, discounts, & coupon codes do not apply to custom length &/or size orders.

Care Instructions
All 19th & Whimsy pieces are washable. Many fabrics are preshrunk, but I recommend hand washing in cold water & laying flat to dry to prolong the life of your garments. Machine washing in a garment bag on gentle cycle with cold water and low heat tumble drying are good alternatives to hand washing.

Questions or Concerns
Please message me directly or email me at: hi@19thandwhimsy.com with any questions or concerns.

Payments

I accept credit cards/debit cards (Visa, Mastercard, American Express, Discover), Etsy gift cards, & payments through PayPal.
Payment is due at the time of purchase.
Orders without payment received within 24 hours will be cancelled.
*Buyers are responsible for all duties & taxes.

Shipping

Orders are generally shipped within 1 week. I will contact you if your order will take longer than the listing's specified order processing time & give you the option to cancel your order. All packages are sent via USPS by either First Class Mail or Priority Mail. A tracking number will be e-mailed to you once your package has shipped.
*Shipping costs include shipping & may include: insurance, sign confirmation (for wholesale orders), & handling.
*Shipping costs are not refundable.
*Select orders with multiple items may be partially refunded for overcharge on shipping.

U.S. Orders
*Please note that I cannot guarantee a specific date of delivery, but typically, U.S. packages arrive within 2 - 7 days from ship date.
*Need it sooner?
If you need your order by a specific day, please message directly or email me & l will see if I can make your order asap & upgrade & bill you for Priority Mail or Priority Mail Express if extra charge is approved.
*Priority Mail Express
Please note that this only shortens the duration of shipping. It does not expedite my making/processing time. I operate on a first come, first served basis. If you would like to upgrade to Priority Mail Express, please contact me & I can give you an estimated cost. Once the extra cost is confirmed, I will create a custom listing for you to purchase or PayPal invoice you. If you don't have a PayPal account, you can still pay the invoice with a credit card. Please note that Priority Mail Express is expensive. Expect a $20 - $30 additional shipping charge.

International Orders
Please allow 1 - 3 weeks from ship date to receive your order.
All international orders up to 4 lbs are shipped by USPS First Class Mail. Orders heavier than 4 lbs are shipped by USPS Priority International Mail.

Returns & Exchanges

I gladly accept returns and cancellations

Just contact me within: 14 days of delivery

Ship items back to me within: 21 days of delivery

Request a cancellation within: 2 hours of purchase

I don't accept exchanges

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders

Returns and exchange details

Returns
I want you to be happy with your order! Returns are allowed on non-custom, undamaged, and unworn items postmarked within 21 days of delivery. If you are unhappy with your purchase, please send back to my mailing address enclosed on your order receipt. Please message/email me with your order # and tracking # once you ship. I will issue your refund less shipping cost shortly after I receive your returned item(s).

Exchanges
I do not currently offer a specific "exchange" option. Please follow instructions for returns above & place a new order for the different size/color item you want instead. If you want to make sure I have your desired size/color/style in stock or available to be made, please message/email me.

Shipping costs are not refundable. The buyer is responsible for shipping costs to return item(s) to me. The buyer/sender is responsible for properly packaging the return order, messaging or emailing me with the tracking #, & making sure the package is shipped within 21 days of order delivery, & delivered in a timely manner. Partial refunds will be issued via the method of original payment: PayPal or Direct Checkout.
*Returns/exchanges are not allowed on custom orders including custom length and size orders.

I always try to accommodate my customers, so please message/email me with your order # and any questions or concerns before leaving a negative review. I cherish my 5-star reviewers!

Additional

Wholesale
If you are interested in purchasing 19th & Whimsy for your boutique, please email: hi@19thandwhimsy.com! You can send me a list of styles you are interested in & I will get back to you with availability & an estimated delivery date date.

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