Welcome

Thank you for shopping at the corner of 19th & Whimsy!
♥ Lauren Hayashibara
Owner/Designer

General Info:

Sizes
All newer styles are available in either sizes Small, Medium, Large or One Size (fits most).
Please be sure to take a look at the size chart for the style you are interested in. It's either the last picture or in the item description.

Custom Orders
I offer custom length & size orders on select made-to-order regular price dresses and skirts. Please contact me for custom inquiries. I do not offer returns or exchanges on any custom orders. Sale prices, discounts, & coupon codes do not apply to custom length &/or size orders.

The "Big Sale" Section
This is where you can find all my latest clearance items. Custom sizes and lengths are not available for these items since they are all last piece or "retired" styles.

Care Instructions
All 19th & Whimsy pieces are hand washable. Hand washing in cool water & laying flat to dry is recommended to prolong the life and shape of your garments. Select styles are labeled as machine washable & dryable.

Questions or Concerns
Please message me directly or email me at: 19thandwhimsy [!at] gmail.com with any questions or concerns.

Payments

I accept credit cards/debit cards (Visa, Mastercard, American Express, Discover), Etsy gift cards, & payments through PayPal.
Payment is due at the time of purchase.
Orders without payment received within 24 hours will be cancelled.
*Buyers are responsible for all duties & taxes.

Shipping

Orders are generally shipped within 1 week after receiving payment. All packages are sent via USPS by either First Class Mail or Priority Mail.
*Please note: Packages shipped from Hawaii are not guaranteed to be delivered within the USPS Priority Mail 1-day, 2-day, or 3-day specified timeline. A tracking number will be e-mailed to you once your package has shipped. Certain orders may take longer. If an order is expected to take longer than 1 week to ship, I will inform you & let you know the expected ship date.
*Shipping costs includes shipping & may include handling costs.
*Shipping costs are not refundable.
*Select orders with multiple items may be partially refunded for overcharge on shipping. Please feel free to message or email me with any questions.

U.S. Orders
*Please note that I cannot guarantee a specific date of delivery, but typically, U.S. packages arrive within 2 - 7 days from ship date.
*Need it sooner?
If you need your order by a specific day, please message directly or email me & l will see if I can make your order asap & upgrade & bill you for Priority Mail or Priority Mail Express if extra charge is approved. Next day or 2-day orders are usually impossible for me since many items are made-to-order & Next Day Air takes 2 days from Hawaii.
*Priority Mail Express
Please note that this only shortens the duration of shipping. It does not expedite my making/processing time. I operate on a first come, first served basis. If you would like to upgrade to Priority Mail Express, please contact me & I can give you an estimated cost. Once the extra cost is confirmed, I will create a custom listing for you to purchase or PayPal invoice you. If you've already placed your order & would like to upgrade your shipping, please contact me immediately & I will email you a PayPal invoice for the balance. (If you don't have a PayPal account, you can still pay the invoice with a credit card.)

International Orders
Please allow 1 - 3 weeks from ship date to receive your order.
All international orders up to 4 lbs are shipped by USPS First Class Mail.
*Priority Mail International
Please note that this only shortens the duration of shipping. It does not expedite my making/processing time. I operate on a first come, first served basis. If you would like to upgrade to Priority Mail International or Priority Mail Express International, please message me with the item(s) you want before placing your order & I can give you a quote. Once the extra cost is confirmed, I will create a custom listing for you to purchase. If you've already placed your order & would like to upgrade your shipping, please contact me immediately & I will email you a PayPal invoice for the balance. (If you don't have a PayPal account, you can still pay the invoice with a credit card.)
*Please note that I cannot guarantee delivery or delivery in a timely manner for international orders. Some orders get held up in customs for an extended period of time & tracking can be unreliable since the postal operations switch over to those of the local country. Please still send me a message/email if it's been longer than 3 weeks since ship date.

Refunds

Returns
I want you to be happy with your order! Returns are allowed on undamaged and unworn items postmarked within 14 days of delivery. If you are unhappy with your purchase, please send back to my mailing address enclosed on your order receipt. Please message/email me with your order # and tracking #. I will issue your refund less shipping cost shortly after I receive your returned item(s).

Exchanges
I do not currently offer a specific "exchange" option. Please follow instructions for returns above & place a new order for the different size/color item you want instead. If you want to make sure I have your desired size/color/style in stock or available to be made, please message/email me.

Shipping costs are not refundable. The buyer is responsible for shipping costs to return item(s) to me. The buyer/sender is responsible for properly packaging the return order, messaging or emailing me with the tracking #, & making sure the package is shipped & delivered. Partial refunds will be issued via the method of original payment: PayPal or Direct Checkout.
*Returns/exchanges are not allowed on custom orders including custom length and size orders.

Please message/email me with your order # with any questions or concerns. I always try to accommodate my customers, so please let me know if something is bothering you and if I can fix it before leaving a negative review. I cherish my 5-star reviewers!

Additional

Wholesale
If you are interested, please contact me and we can discuss prices and possible delivery dates. I also sell directly through Etsy Wholesale.

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